HEAL WAVE LLC PRIVACY POLICY

Last Updated: March 30, 2025

Thank you for choosing to be part of the Heal Wave LLC community (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we’re committed to protecting your personal information and honoring your trust.

If you have any questions about this policy or how we handle your information, please contact us at team@healwave.com.

This Privacy Policy explains how we collect, use, and protect your information when you:

By using our site or services, you consent to this policy. If you do not agree with any part of it, please discontinue use immediately.

1. WHAT INFORMATION DO WE COLLECT?

Information You Provide

We collect personal information that you voluntarily provide when you contact us, book services, fill out intake forms, or engage with our offerings.

This may include:

  • Name, phone number, email, and address

  • Emergency contact name and number

  • Intake form responses

  • Payment details (processed securely via Stripe)
    If you make a purchase, your payment information is processed by Stripe, a secure third-party payment processor.
    We do not store full credit card details on our servers.
    You can view Stripe’s privacy policy here: https://stripe.com/privacy

All personal information must be complete and accurate. Please notify us of any changes.

Information Collected Automatically

We also collect limited technical data when you visit the website, such as:

  • IP address, browser type, and device data

  • Usage activity (pages viewed, clicks, timestamps)

  • Location (approximate)

  • Cookies and analytics for performance and security

This information helps us maintain and improve our website and services.

2. HOW DO WE USE YOUR INFORMATION?

We use your information to:

  • Provide, schedule, and deliver wellness consulting

  • Send confirmations, reminders, and updates

  • Process payments and manage your account

  • Communicate with you (support, feedback, occasional updates)

  • Ensure client safety and legal compliance

  • Improve our site’s function and service experience

We only process your information with your consent, to fulfill our services, for legitimate business purposes, or where required by law.

Legal Basis for Processing (EU Users Only):

If you are located in the European Economic Area (EEA) or United Kingdom (UK), our legal basis for processing your personal information depends on the data and context. We will typically process your information only when:

  • You have given your consent

  • It is necessary to fulfill a contract with you

  • It is in our legitimate interests and not overridden by your data protection rights

  • We are required to do so by law

3. WILL YOUR INFORMATION BE SHARED?

We do not sell or rent your data. We may share information in limited situations:

  • With your permission (e.g., testimonials or referrals)

  • To process payments (via Stripe)

  • To comply with legal obligations

  • To prevent harm or fraud

  • In the rare case of a business transition (e.g., merger or sale)

4. COOKIES & TRACKING TECHNOLOGIES

We may use cookies, pixels, or analytics tools to enhance website performance. You can adjust your browser settings to manage or block cookies.

5. DATA RETENTION

We keep your information only as long as needed to provide services, meet legal requirements, or fulfill business obligations. When no longer needed, we delete or securely store it.

6. CHILDREN’S PRIVACY

Our services are intended for individuals 18 years and older. We do not knowingly collect or process data from minors.

6A. INTERNATIONAL DATA TRANSFERS

If you are accessing our website or services from outside the United States, including the EEA or UK, please note that your personal data may be transferred to and processed in the United States.
We take appropriate steps to protect your data in accordance with this policy and applicable privacy laws.

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have rights to:

  • Access your information

  • Correct or update your information

  • Request deletion

  • Restrict or object to the processing of your information

  • Request that we transfer your data to another provider (data portability)

  • Lodge a complaint with a data protection authority if you believe your data is being unlawfully processed

To make a request, contact us at team@healwave.com. We will respond within a reasonable timeframe.

8. DO-NOT-TRACK

Our systems do not currently respond to browser “Do Not Track” signals.

9. CALIFORNIA PRIVACY RIGHTS

California residents may request access to, disclosure of, or deletion of their personal data under the California Consumer Privacy Act (CCPA).
We do not sell your data. To exercise your rights, email team@healwave.com.

10. POLICY UPDATES

We may update this Privacy Policy from time to time. The latest version will always be posted here with the “Last Updated” date.

11. CONTACT US

If you have questions or concerns about this policy, please reach out:

Email: team@healwave.com
Mail:
Heal Wave LLC
407 Lincoln Rd, Ste 6H, PMB 147
Miami Beach, FL 33139
United States

12. REVIEWING OR DELETING YOUR DATA

To access, update, or delete your personal data, email us at team@healwave.com. We will process your request in accordance with applicable data protection laws.